Return Info

At Leavys Shoes, we aim to provide a seamless and satisfying shopping experience. If something doesn’t meet your expectations, our clear and flexible return options are here to assist you.

Returning Online Orders (Ireland)

We offer a 30-day return policy for online orders delivered within the Republic of Ireland.

Items must be unworn, unused, with tags, and in the original box/packaging.
Please have your Order Number (e.g. #12345) and reason for return ready.

Start your return with An Post Click & Post:

Go to An Post Click & Post → choose Returns, then search/select Leavys Shoes.
Enter your Order Number and reason for return.
Choose your method:
- Drop-off at a Post Office / locker (€4.95)
- Home collection (Mon–Fri) (€6)
Follow the on-screen steps to create your label, pack securely, remove old labels, and keep your receipt/tracking.

Start a Return with An Post

Who pays for return postage? For change-of-mind/fit issues, customers pay the An Post return fee. If an item is defective or we’ve made a mistake, we’ll cover the return (see “Damaged or Defective Items”).

If you have any questions, email us at contact@leavysshoes.com.

Returning Online Orders to a Store

You can return your online purchase to one of our stores for a refund or exchange. Please bring the item and your order number.

No need to bring your payment card.
You’ll receive an email/text once the refund is processed.
Refunds go back to the original payment method.

Important: This does not affect your statutory rights under Irish law. If goods are faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement, or refund.

In-Store Purchases

Items purchased in-store may be returned for an exchange or store credit. Refunds are not available for in-store purchases.

For defective or faulty items:

Your statutory rights entitle you to a repair, replacement, or refund.

Refund Timelines

Refunds are processed within 10 business days of receiving and inspecting your return. Your bank/card provider may take up to 10 business days to show the funds.

If you haven’t received your refund within 15 business days of our confirmation, please contact us at contact@leavysshoes.com.

EU Cooling-Off Period & International Orders

EU Cooling-Off Period: For online purchases shipped within the EU, you have the right to cancel within 14 days of receiving the goods, without giving a reason.

Items must be unworn, unused, with tags, and in their original packaging.
A receipt or proof of purchase is required.

To exercise your cooling-off rights, follow the process above or contact us for assistance.

International Orders: Customers outside Ireland should return to: 113 O’Connell St, Limerick, V94 X012, Ireland. You are responsible for shipping costs and any customs duties/taxes. We recommend a tracked service and marking the parcel as “Returned Goods”. Contact us here for help.

Damaged or Defective Items

If your item is damaged, defective, or incorrect, we’ll cover the return postage. Please:

Email contact@leavysshoes.com with your order number, photos of the issue, and a brief description.
We’ll provide a prepaid return label and instructions once approved.

Coverage:

Leavys Shoes covers manufacturing defects for the first 3 months.
Manufacturer warranties may apply for up to 6 months—we’re happy to assist.

After inspection, we’ll resolve the issue via one of the following:

Repair
Replacement (subject to stock)
Refund to your original payment method
Store credit

Non-Returnable Items

Unfortunately, we cannot accept returns for the following:

Gift cards

If you’re unsure about a specific item, please contact us before purchasing.