Returns & exchanges

Please email contact@leavysshoes.com or visit our shop with your proof of purchase and a description of the problem. Photos can help us assess the issue.

Your statutory rights are not limited to three or six months and do not end when a manufacturer’s warranty expires.

If goods are faulty, you can reject them for a full refund by telling us within 30 days of receiving them.

After that, you can normally choose a repair or replacement, unless the chosen remedy is impossible or disproportionately costly. A price reduction or refund may be available where the law provides, including for a serious fault or an unsuccessful remedy.

Any repair or replacement required under your statutory rights will be free of charge, completed within a reasonable time and without significant inconvenience.

We cover reasonable return costs for faulty or incorrect goods. You do not need the original packaging, and we will not require you to accept store credit instead of a refund you are legally entitled to.

We assess faults individually. Normal wear and tear, accidental damage and misuse are not themselves product defects.

For eligible online purchases, you can cancel without giving a reason by notifying us within 14 days after receiving the goods. You then have a further 14 days to send them back.

You can email us or use your account. You do not need our approval or have to use a particular form.

You may inspect and try on the goods as you would in a shop. Original packaging is helpful but is not a condition of this right. We may deduct any loss in value caused by handling beyond what is necessary to assess the goods.

You pay the return postage for a change-of-mind cancellation.

Refunds are made to your original payment method unless you agree otherwise.

Statutory online cancellations: we refund without undue delay and within 14 days of being notified. Unless we have offered to collect the goods, we may withhold the refund until we receive them or you provide evidence of sending them back, whichever happens first.

When you cancel the whole order under this right, we also refund the standard delivery charge. Any extra paid for premium delivery is excluded.

Faulty-goods refunds: where a refund is due, we refund without undue delay and within 14 days of receiving the returned goods.

Our additional 30-day online returns policy: we process eligible refunds within 14 calendar days of receiving the returned items.

Your payment provider may take additional time to display the credit.

An Post return options above apply within Ireland. For a change-of-mind return from another country, arrange and pay for postage to our Limerick address. We recommend a tracked service.

Contact us about faulty or incorrect items before arranging postage so we can organise the return at our expense.

Gift cards are excluded from our additional goodwill returns policy. This does not affect any statutory rights that apply.