Terms of service

1. About Leavys Shoes

Leavysshoes.com is operated by Leavys Shoes Limited, trading as Leavys Shoes, a private company limited by shares registered in Ireland under company number 54888.

Our registered office and contact address is 113 O’Connell Street, Limerick, V94 X012, Ireland.
Email: contact@leavysshoes.com
Telephone: +353 61 414 399
VAT number: IE9M33802K

These terms apply to consumer purchases through our website and use of the website. The in-store returns provision below also explains our goodwill policy for purchases made in our shop.

Nothing in these terms restricts your statutory consumer rights.

2. Online orders and acceptance

Please check your items, size, delivery address and contact details before placing an order. Contact us promptly if you notice a mistake.

Placing an order is an offer to buy. Our initial order-confirmation email acknowledges receipt; we accept your order when we send a dispatch confirmation or a ready-for-collection notification. For an electronic gift card, acceptance takes place when we issue the card.

Before acceptance, we may decline an order if stock is unavailable, payment cannot be authorised, there is a genuine pricing error or there are reasonable grounds to suspect fraud. We will explain the issue where we can lawfully do so and promptly refund any payment for goods we cannot supply.

We will not substitute goods or increase your agreed price without your agreement. Once an order has been accepted, we will honour the contract and your statutory rights.

3. Prices, payment and product information

Prices displayed to customers in Ireland include VAT where applicable. Delivery charges and the total payable are shown before you place your order.

Payment methods available for your order are shown at checkout. Payment may be taken when the order is placed.

If we identify a pricing or description error before accepting your order, we will explain it and offer you the choice of proceeding on the corrected basis or cancelling for a full refund. We will not automatically charge a higher amount.

We take reasonable care to keep product descriptions, prices and availability accurate. Screen settings can affect how colours appear, but this does not remove your right to receive goods that match their description.

4. Delivery and collection

Delivery charges, destinations and estimates are set out on our Delivery & Shipping page and at checkout:
Delivery & Shipping

We will deliver within the agreed timeframe. If no timeframe has been agreed, we will deliver without undue delay and within 30 days of the contract being made.

Please wait for the ready-for-collection notification before visiting the shop. If you need longer to collect an order, contact us.

If an order is delayed, missing or damaged in transit, contact Leavys so we can investigate and provide any remedy due. Your statutory rights relating to late or non-delivery continue to apply.

5. Online cancellations and returns

For eligible online purchases, you can cancel without giving a reason by notifying us within 14 days after receiving the goods. You then have a further 14 days to send them back.

Email contact@leavysshoes.com or send a clear cancellation notice to our postal address. You do not need our approval or have to use a particular form. An optional cancellation form appears at the end of these terms.

Our additional store policy allows online purchases to be returned for a refund or exchange within 30 days of delivery, subject to the goodwill-return conditions.

Full instructions, return costs, inspection rules and refund deadlines are explained in our Returns & Exchanges policy:
Returns & Exchanges

6. Purchases made in the shop

For a change of mind, we offer an exchange or store credit within 30 days of purchase. Items must be unworn and unused, with their tags and original box, and accompanied by proof of purchase.

We do not offer change-of-mind refunds for in-store purchases. Your statutory rights for faulty, incorrect or misdescribed goods are unaffected.

7. Faulty, incorrect or misdescribed goods

Goods must meet the standards required by Irish consumer law, including being as described, fit for purpose and reasonably durable.

Contact us if something is wrong. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund. Your rights are not limited to a manufacturer's warranty.

We cover reasonable return costs where goods are faulty or incorrect. We will not require you to accept store credit instead of a refund you are legally entitled to. See our Returns & Exchanges policy for further details.

8. Gift cards

Purchased Leavys gift cards have no expiry date and can be used online or in our shop. They can be used across multiple purchases until the balance is used up.

Keep the gift-card code secure. Contact us if a card is lost or used without your permission so we can check what assistance is possible. Your statutory rights are unaffected.

9. Website use, content and privacy

You must not use the website fraudulently, interfere with its security, introduce malicious software or misuse another person's information.

Website text, photographs, logos and other material belong to Leavys or the relevant rights holders. You may view, save or print material for personal use and use it as otherwise permitted by law. Commercial reuse requires permission unless permitted by law.

You retain ownership of reviews you submit. By submitting a review for publication, you allow us to display it on our website. Reviews must be genuine and must not unlawfully disclose another person's information.

Our Privacy Policy explains how we handle personal information:
Privacy Policy

Use of the website does not itself constitute consent to optional marketing or advertising cookies.

10. Our responsibilities

We remain responsible for fulfilling our contractual and legal obligations. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or death or personal injury caused by our negligence.

We do not guarantee uninterrupted website availability. Any technical interruption does not remove your rights concerning an order already placed.

11. Questions and complaints

Please contact contact@leavysshoes.com or +353 61 414 399 with your order details and a description of the issue. We will investigate and explain the proposed resolution.

Contacting us does not prevent you from seeking independent advice, using an available dispute-resolution process or bringing a legal claim.

12. Changes and applicable law

The terms and policies in force when you place an order apply to that order. Later changes apply to future orders and do not retrospectively reduce rights or benefits already agreed.

Irish law governs these terms. Where mandatory consumer protections in your country of residence apply, those protections remain available. Nothing in these terms restricts your legal right to bring proceedings in a court available to you under applicable consumer law.

If a term is found unenforceable, the remaining terms continue to apply so far as the contract can lawfully continue.

Optional cancellation form

Complete and return this form only if you wish to cancel your contract. Using it is optional.

To: Leavys Shoes Limited, 113 O’Connell Street, Limerick, V94 X012, Ireland; contact@leavysshoes.com.

I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*]:

Ordered on [*]/received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

[*] Delete as appropriate.