Delivery & shipping

• Standard Delivery: €4.99 (Tracked) – 1–3 business days
• Free Delivery: On orders of €69 or more (Tracked – 1–3 business days)

Given Northern Ireland’s proximity, delivery times are typically quick. However, occasional regional events or carrier availability can influence exact delivery windows. You’ll be notified of any significant delays.

Enjoy the convenience of collecting your order in-store at no extra cost.

1. Select “Pick up in Store” at checkout.
2. Receive two notifications:
   • Order confirmation
   • Notification when your order is ready for collection
3. Bring your confirmation SMS/email or order number to collect your order.

Collection Timeframe: Orders are typically ready within 1–2 hours. We’ll hold your order for up to seven days to give you plenty of time to pick it up.

Zone 1

Belgium, Channel Islands, France, Germany, Great Britain, Guernsey, Isle of Man, Jersey, Luxembourg, Netherlands

• Standard Delivery: €7.99 (Tracked) – 3–6 business days
• Reduced Delivery: €6.50 on orders of €99 or more (Tracked – 3–5 business days)

Shipments to these countries are generally smooth. You’ll receive a tracking number to stay updated on your order’s journey from dispatch to delivery.

Zone 2

Albania, Andorra, Austria, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, French Dependencies, Gibraltar, Greece, Greenland, Hungary, Iceland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Republic of North Macedonia, Malta, Republic of Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine

• Standard Delivery: €24.50 (Tracked) – 5–10 business days

Please note, transit times can vary based on customs clearance and local delivery services. If you have any questions about delivery timelines, contact our Customer Service Team and we’ll be happy to help.

While we aim to deliver promptly, some areas may experience delays:

• Unforeseen Events: Weather conditions, strikes, or high-volume periods (e.g. Christmas) could impact delivery times. We’ll notify you of any delays where possible.

We collaborate with trusted global carriers to minimise any disruptions. However, events beyond our control sometimes happen. Rest assured we’ll keep you updated.

For international customers, additional customs, duties, or taxes may apply based on your country’s regulations. Please note:

• These charges are not included in our shipping fees.
• Customers are responsible for paying any applicable fees before receiving their order.

If you’re unsure about potential charges, we recommend checking with your local customs office. Learn more about international customs regulations here.

1. Order Confirmation: We’ll email you to confirm your order.
2. Dispatch Notification: A tracking number will be sent via email once your order ships.
3. Delivery Updates: Track your package at every step until it reaches your door.

We pride ourselves on transparent communication. In the rare event of a delay, we’ll email you promptly and provide updates until your order arrives.

For pre-order products, delivery timelines will vary. Details are provided on the product page and in your order confirmation email. You’ll receive separate updates if there are any changes to the estimated dispatch date.